Questions to ask your provider
Print this page and keep it by the phone. Five questions, one per box, with room to write the answer. Then compare what they said with what Geek Doctor does — free, and explained.
1. “When a scary virus warning pops up, will you teach me how to stop it happening again — or just remove it this time?”
Geek Doctor's answer: it explains what the warning really is — usually a website notification wearing a costume — and shows you how to stop the next one. See: the fake virus pop-up, explained.
2. “If my Bluetooth stops working, will you walk me through checking it myself?”
Geek Doctor's answer: yes — it checks with you, step by step, in the order Microsoft itself publishes. See: Bluetooth, explained.
3. “Do you install free programs for me, or do I pay each time?”
Geek Doctor's answer: it installs only programs from its trusted list, and asks your permission every single time. There is no "each time" price. It's free.
4. “What happens to my protection on things I already bought if I cancel?”
Ask this before you cancel, on purpose. On some memberships, protection on earlier purchases is tied to staying a member. Geek Doctor has no equivalent catch — there is nothing to cancel.
5. “What exactly am I paying for each year? Can you list it for me?”
Write the list down. Then hold it next to the comparison page and mark what you have actually used in the last year.
Now try Geek Doctor on the same problem. Compare the answers — and compare how well you understand them. Keep whichever one treats you better.
Geek Doctor will be here either way. It's free. Get it here.