Geek Doctor logo — a friendly green cross in a rounded squareGeek Doctor
Free computer checkups, in plain words.

For families: helping someone you love

Often the person who finds this page is not the person who needs the checkup. You're the son, daughter, or friend who gets the phone call when the screen does something frightening. This page is for you.

How it works when you help

  1. Install it together. Sit with them — in person or on a call — and install Geek Doctor from the home page. Read the Windows warning explanation together; it is written for exactly this moment.
  2. Run the first checkup together. Geek Doctor examines, explains in plain words, and writes everything in its notebook. Nothing is changed without permission.
  3. Agree on the Standing Prescription together. If routine care should happen on its own — checkups, protection updates, security updates, clearing temporary files — the person whose computer it is approves the plan, on their screen, in words they can read. It lasts 90 days, and they can stop it with one tap.
  4. When the frightening screen appears, they open the notebook first. And the explanations on this site are written to be read aloud over the phone.

Consent, in plain words

The computer belongs to the person who uses it. So does every decision about it.

Geek Doctor is built so a helper can set things up but never silently take over:

  • The person at the keyboard gives permission — for each fix, and for the standing plan. A helper's permission is never a substitute.
  • Every action Geek Doctor takes is written in the notebook, in plain words, where the owner can read it later — including the actions taken "while you were away."
  • Nothing is hidden: no silent remote control, no changes behind a login, no reports sent anywhere. The notebook lives on their computer.
  • Stopping is as easy as starting: one tap ends a standing plan, and uninstalling removes everything.

If you are comparing this with a paid service for your parent, take the five questions to that provider too — and ask the price question with the year's receipts in hand. The honest answer might be that the plan is worth it for the hardware coverage. It might not. Either way, you'll both know.